Privacy Policy

Last updated: 2 July 2026

This policy applies to our website, enquiries, customer communications, supplier communications, sales, service, spare parts, machinery sales, installations, support and general business activities.

Website: www.stoneandglassgroup.co.uk

Who we are

Stone & Glass Group is a machinery supplier, service provider and manufacturer supporting the glass and stone industries.

This website is operated by Stone & Glass Group Ltd and may also be used by Stone & Glass Group B.V. for enquiries, sales, service, support and customer communication in the Benelux region.

Stone & Glass Group Ltd

Stone & Glass Group B.V.

Where you are dealing with Stone & Glass Group B.V. or are located in the Benelux region, Stone & Glass Group B.V. may process your information for enquiry handling, sales, service, support, customer relationship management and related business purposes.

What personal information we collect

We may collect and process the following types of personal information:

Contact information

This may include:

• name;
• job title;
• company name;
• business address;
• email address;
• telephone number;
• mobile number;
• country or region.

Enquiry and communication information

This may include:

• enquiries submitted through our website;
• emails, letters, forms and telephone notes;
• information provided during sales discussions;
• service requests;
• spare parts enquiries;
• machinery enquiries;
• quotation requests;
• complaints or feedback;
• information you provide when contacting us.

Customer and supplier information

This may include:

• customer account details;
• supplier account details;
• order history;
• quotation history;
• invoice and payment information;
• delivery information;
• service history;
• machine records;
• site contact details;
• installation records;
• warranty information;
• technical support history.

Technical and website information

When you visit our website, we may collect technical information such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time and date of visit;
• referral source;
• website usage information;
• cookie preferences.

For more information, please see our Cookie Policy.

Service, installation and support information

When we provide service, installation, commissioning or technical support, we may collect:

• site contact details;
• machine information;
• serial numbers;
• photographs and videos of machinery or installations;
• service reports;
• engineer notes;
• technical fault information;
• remote support records;
• software or PLC support information;
• health and safety information relevant to the visit.

Marketing information

This may include:

• marketing preferences;
• newsletter preferences;
• event attendance;
• social media interactions;
• campaign responses;
• consent records;
• opt-out records.

How we collect personal information

We may collect personal information when you:

• visit our website;
• complete a contact form;
• request a quotation;
• contact us by email or telephone;
• place an order;
• request service or spare parts;
• attend a meeting or event;
• interact with us on social media;
• subscribe to marketing communications;
• deal with our engineers, sales team or support team;
• provide information as a customer, supplier or business contact.

We may also receive information from:

• suppliers;
• manufacturers;
• logistics providers;
• contractors;
• engineers;
• group companies;
• business partners;
• publicly available business sources;
• company websites;
• Companies House or equivalent company registers;
• trade directories or industry contacts.

How we use personal information

We use personal information for the following purposes:

To respond to enquiries

We use your information to respond to website enquiries, email enquiries, telephone enquiries, quotation requests and general business communications.

To provide quotations and process orders

We use your information to prepare quotations, process orders, arrange deliveries, manage contracts, issue invoices and provide customer support.

To supply machinery, parts and services

We use your information to supply machinery, spare parts, consumables, service work, installation, commissioning, training, warranty support and technical support.

To manage customer and supplier relationships

We use your information to maintain customer records, supplier records, machine records, service histories, account details and business communication records.

To provide technical support

We use your information to diagnose faults, provide service support, arrange engineer visits, process warranty claims and support machinery operation.

To improve our website and services

We use website and communication information to improve our website, services, customer experience, internal processes and business operations.

To send marketing communications

Where permitted, we may use your business contact details to send information about our products, machinery, spare parts, services, events, company updates and industry news.

You can opt out of marketing communications at any time.

To meet legal and regulatory obligations

We may use personal information to comply with accounting, tax, legal, regulatory, health and safety, insurance and record-keeping obligations.

To protect our business

We may use personal information to prevent fraud, manage disputes, recover debts, protect our legal rights, maintain security and enforce our agreements.

Our lawful basis for using personal information

We will only use personal information where we have a lawful basis to do so.

Depending on the circumstances, our lawful basis may include:

Contract

We may process personal information where it is necessary to enter into or perform a contract with you or your organisation.

For example, to provide quotations, process orders, deliver machinery, arrange service visits or provide support.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

This may include:

• responding to business enquiries;
• managing customer and supplier relationships;
• maintaining service records;
• supporting machinery and equipment;
• improving our website and services;
• sending business-to-business marketing;
• managing disputes;
• protecting our business.

Legal obligation

We may process personal information where necessary to comply with legal obligations, such as tax, accounting, company records, health and safety or regulatory requirements.

Consent

We may rely on consent where required, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

Marketing

We may contact business customers, suppliers and business contacts with information about products, services, machinery, spare parts, events, company news or updates that may be relevant to them.

You can opt out of marketing communications at any time by:

• using the unsubscribe link in marketing emails, where available;
• contacting us at sales@stoneandglassgroup.co.uk;
• telling your usual Stone & Glass Group contact.

We will not sell your personal information to third parties for marketing purposes.

Cookies and website tracking

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work. Others, such as analytics or marketing cookies, are optional and will only be used where required consent has been given.

For more information, please see our Cookie Policy.

Who we share personal information with

We may share personal information where necessary with:

• Stone & Glass Group Ltd;
• Stone & Glass Group B.V.;
• group companies and associated businesses;
• suppliers and machinery manufacturers;
• service engineers and subcontractors;
• installation contractors;
• transport and logistics providers;
• software and IT providers;
• CRM and business system providers;
• website hosting and support providers;
• marketing and email service providers;
• payment and banking providers;
• insurers;
• accountants, auditors, lawyers and professional advisers;
• debt recovery agents, where necessary;
• regulatory authorities, courts or law enforcement where required.

We only share information where necessary for business, legal, contractual, operational or support purposes.

International transfers

Because we work with machinery manufacturers, suppliers, customers and service providers in the UK, the European Union and other countries, personal information may sometimes be transferred outside your country.

Where we transfer personal information internationally, we will take appropriate steps to protect it in accordance with applicable data protection laws.

This may include using appropriate contractual safeguards, adequacy arrangements or other lawful transfer mechanisms where required.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• the nature of the information;
• the purpose for which it was collected;
• contract requirements;
• warranty and service requirements;
• legal and tax obligations;
• accounting requirements;
• dispute resolution;
• health and safety requirements;
• legitimate business record-keeping needs.

As a general guide:

• enquiry records may be kept for as long as needed to manage the enquiry and future customer relationship;
• customer, order, invoice and account records may be kept for at least the period required for tax and accounting purposes;
• machinery, installation and service records may be kept for the life of the machine or for as long as reasonably required for service, warranty, safety, technical and legal purposes;
• marketing records may be kept until you opt out or the information is no longer required;
• cookie consent records may be kept for a reasonable period to demonstrate consent choices.

How we protect personal information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• secure systems and access controls;
• password protection;
• restricted access to business systems;
• staff awareness and training;
• secure email and document handling;
• supplier due diligence where appropriate;
• backups and system security measures;
• physical security at our premises.

No system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

Your rights

Depending on where you are located and which data protection laws apply, you may have rights in relation to your personal information.

These may include the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• request restriction of processing;
• object to processing;
• object to direct marketing;
• request transfer of your information;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You may also have the right to complain to a data protection authority.

For the UK, you can contact the Information Commissioner's Office.

For the Netherlands, you can contact the Autoriteit Persoonsgegevens.

For Belgium or Luxembourg, you may contact the relevant local data protection authority.

Links to other websites

Our website may contain links to other websites, including supplier websites, manufacturer websites, social media pages or third-party platforms.

We are not responsible for the privacy practices, cookie practices or content of third-party websites.

You should read the privacy policies and cookie policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or how we process personal information.

The latest version will always be available on our website.

Contact us

If you have any questions about this Privacy Policy or how we use personal information, please contact us:

Stone & Glass Group Ltd

For Benelux enquiries:

Stone & Glass Group B.V.